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Clothing price tags8/23/2023 Proof of purchase is required. Items shipped and sold by third-party sellers are excluded from the extended holiday return policy. Items purchased online or in stores between Nov 1 and Dec 24 may be returned through Jan 15 the following year, or 30 days from ship date (online purchases) or date-of-purchase (in store purchases), whichever is later. Online items returned by mail must be received at our facility by Jan 15 of the following year, or 30 days from ship date, whichever is later. Returns without receipt are subject to Old Navy’s standard return policy. Original purchase receipt or shipping confirmation email required for refund of price paid back to the original form of payment. Returns for quality issues can only be made in Old Navy or Old Navy Outlet stores (not online) and must occur within 365 days of original purchase date. We’ll issue a full refund up to 1 year if you are unsatisfied with the quality of Women’s, Men’s, Girls, and Boys uniform styles purchased online and in stores between at 12:01am ET through at 11:59pm ET in the U.S., Puerto Rico, or Canada, at Old Navy and Old Navy Outlet stores, or online. 1Īre there limitations on returning specific merchandise?īack to School Uniform Guarantee – Extended Return Policy Yes, except for items marked "Mail Only". Gifts returned without gift receipt (invoice) will receive a merchandise certificate by mail in the amount of the current selling price. Gifts returned with gift receipt (invoice) will receive a gift card in the amount of the purchase price. Number, or credit card used to pay for the original order) In Store: Refunds require a proof of purchase (shipping confirmation email, order Online: Please include the packing slip generated by the interactive online returns Refunds require proof of purchase: the shipping confirmation email or the original credit To receive a refund for items returned by mail, items must be received at our facility within 60 days of ship date. Within 60 days of ship date by mail or to a store (1). To receive a refund for items returned by mail, items must be received at our facility within 30 days of ship date. Within 30 days of ship date by mail or to a store (1). How long do I have to return or exchange an item I bought online? Is the shipping fee charged for exchanges? How much is the return shipping fee for online purchases? Items which are damaged or defective may be returned at any time.įinal sale items cannot be returned or exchanged. If it doesn't perform, return it within 60 days of ship date. Items not in this condition will not be accepted. Items are in their original condition: unwashed and unworn. What items are eligible to be returned or exchanged? Click here to find a convenient Canada Post Drop Off Location.Click here to find a convenient UPS Drop Off Location.If you chose to opt out of creating a pre-paid label through the interactive returns process, please address your package to the address below and return via UPS or Canada Post: Take your package to a drop off location based the self-selected prepaid return label.Make sure no other tracking labels are shown. c) Affix your chosen carrier return shipping label to the packaging.a) Place the completed invoice, and your return into package.b) Write the quantity and reason code for each return in the far-right column of the invoice.Gift Return: Refund in form of gift card.Standard Return: Refund in form of original payment.If you chose this option continue to step 2. You may opt out of the interactive returns process, though additional charges will apply.To begin your return and create a prepaid UPS or prepaid Canada Post return shipping label, use the interactive returns process.Identify items and begin the return process Returning or exchanging items bought online
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